Please check your booking confirmation and make sure all vehicle, collection and delivery details are correct. Before collection: • Remove personal valuables from the vehicle. • Ensure the vehicle has at least a quarter tank of fuel. • Make sure the vehicle is booked with the correct dimensions and item weight. • Secure loose parts, including window louvres and rain shields. • Remove your toll tag to prevent accidental charges. • Make sure the vehicle is accessible, safe and ready for collection. Estimated delivery dates are calculated in working days and exclude weekends and public holidays. Delays may occasionally occur because of road conditions or other circumstances outside our control.

Our planning team will normally contact you before collection to arrange an approximate collection window. At collection, the driver will inspect the vehicle and complete a Vehicle Condition Report with you or your nominated representative. Before delivery, our scheduling team will contact you to arrange an approximate delivery window. You or your nominated representative must be available to receive the vehicle and accept the Vehicle Condition Report. Large transport vehicles may not be able to access some streets or locations. If access is restricted, SMB will arrange a suitable nearby meeting point.

You or your nominated representative will deliver the vehicle to an SMB depot. An SMB Customer Service Officer will inspect the vehicle and complete a Vehicle Condition Report. When the vehicle reaches the destination depot, we will contact you to advise that it is ready for collection. Please bring your booking paperwork and proof of identity when collecting the vehicle. The vehicle will only be released to you or the nominated representative listed on the booking.

Yes. Door-to-depot and depot-to-door services are available where access and service availability permit. These services follow the same collection, inspection and delivery processes as our standard door-to-door and depot-to-depot services.

Yes, SMB can transport modified vehicles. The vehicle must generally have at least 15 cm of clearance at its lowest point. Modified vehicles may cost more and take longer to transport because specialised equipment or a suitable trailer may be required. Please provide complete details about all modifications when requesting your quote.

Our depots are generally open on weekdays. Door collections and deliveries are completed during business hours. We will provide an estimated time window before collection or delivery. Someone must be present to hand over or receive the vehicle and sign the required transport documents.

Vehicle transport can be more affordable and convenient than driving the vehicle yourself. It can save you travel time and expenses such as fuel, meals and accommodation. Contact SMB for a quote based on your vehicle, route and service requirements.

Yes, subject to the conditions of your booking. All items must remain below window height and must not be placed on or around the driver's seat. The driver's seat must have a full range of movement so our team can safely enter and operate the vehicle. Items are charged according to weight. Please contact our office if the total item weight exceeds 80 kg. Items carried inside the vehicle are not covered by SMB transit insurance. SMB does not accept dangerous, illegal or flammable items.

No. Dangerous goods must not be left inside the vehicle. Prohibited items include: • Flares • Gas bottles • Flammable gases or liquids • Ammunition • Aerosols • Other hazardous or dangerous materials Please remove all such items before handing over the vehicle.

Yes. Please secure rear window louvres, rain shields, mirror covers and other loose accessories before transport. Vehicles may be transported facing backwards, which can place pressure on parts that were not designed for reverse airflow. Road vibration can also cause unsecured accessories to become loose or damaged.

Our drivers may use tape to secure loose accessories such as rear window louvres, rain shields or mirror covers during transport. Heat can sometimes cause tape residue to remain on the vehicle. It can normally be removed gently using methylated spirits or eucalyptus oil on a soft cloth. After removing the residue, rinse the affected area with water.

Yes. Your vehicle may travel through toll roads while being transported, so we recommend removing the toll tag to prevent accidental charges. If you receive a toll charge related to the vehicle movement, contact the toll provider. If supporting transport documentation is required, contact SMB at support@smbaustralia.com.au.

Generally, yes. You or a nominated representative must be present at both pickup and delivery. A vehicle inspection will be completed, the Vehicle Condition Report must be accepted, and the keys will be handed over. For security reasons, the vehicle will only be released to the person nominated on the booking.

Transport times depend on the distance, route, service requirements, road conditions and other circumstances outside our control. The transit time supplied with your quote or booking is an estimate. We recommend that you do not arrange important travel or meetings based solely on the estimated delivery date. You can follow the vehicle's progress using the personalised tracking link provided with your booking.

For metropolitan collections, please allow at least 2 to 3 working days' notice. Rural collections may require additional time. A requested collection date is not guaranteed. One of our load planners will contact you before collection to confirm the expected date and time window.

A vehicle can generally remain at the depot for up to two working days after you have been advised that it is ready for collection. Storage charges may apply if the vehicle is not collected within this period.

Book your vehicle transport with SMB and select either door-to-door, depot-to-depot or a combination service. SMB will coordinate the collection, movement and delivery of your vehicle through our transport network. We will contact you to arrange suitable collection and delivery windows. You can follow the vehicle during its journey using the personalised tracking link supplied with your booking.

Yes, SMB collects vehicles from auction houses, including Pickles Auctions and GraysOnline. Please provide: • A paid invoice • Buyer's authority • A copy of the buyer's driver's licence • Your SMB booking number Send the documents to smb@smbaustralia.com.au. For a standard quote, the vehicle must be roadworthy, undamaged and generally no more than 20 years old.

Yes, but we require clear photographs and a complete description of the vehicle's condition before providing a quote. Vehicles collected from salvage yards are transported without transit insurance. Keys, books and other vehicle components must be supplied by the auction yard at pickup. SMB will receive the vehicle in the condition provided and cannot search for missing components.

Yes, SMB can provide a quote for non-running vehicles and project cars. The vehicle must: • Be able to roll • Have working steering • Have working foot and hand brakes • Have inflated tyres • Have a driver's seat installed • Be unlocked and accessible Vehicles with mechanical problems, overheating, misfiring or a flat battery may be classified as non-running vehicles and incur additional charges. Please disclose all vehicle issues when requesting the quote to avoid delays or additional fees.

Yes. The vehicle should have at least a quarter tank of fuel. A vehicle supplied without sufficient fuel may be treated as a non-running vehicle and could incur additional towing or handling charges.